Customer Testimonials
Easy to book, great service, quick, easy location to access. The service folks are very nice
Made an appointment for 11:00 am showed up 15 min early, and I am still here at 1:45 waiting for them to change my oil and rotate my tires
Great dealership; we had a very nice experience. We were offered water several times along with coffee. Joe, our salesperson, routinely checked in on us to make sure we were comfortable. Clean and enjoyable dealership.
Nick was very helpful and took the time to hear about my service needs. He also called promptly to let me know my service was completed.
Nick was amazing straight to the point onxwhats going to happen on our vehicle service
Nice and kindness dealer sales. By the way, little sloelw finance work. Others ate very good!
Sales team was helpful and not pushy. The experience was good and I would definitely return if looking for another Hyundai.
Thank you, Hassan for helping us choose the right car for us. Very professional and polite, not pushy at all.
I had a good experience with my service advisor Issac Perez and with the appointment office
This was the best experience I have had with any dealership in my life. Jeremy was a very chill individual and helped us look at multiple cars on the lot. There was no pressure at all when I decided I wanted to sleep on it before making a decision, which is very important to me! I came back the next day, and while Jeremy was out already, he had Andy help me out with a second test drive that made me feel like the car was the right one after all! Andy’s attitude was very energetic and engaging. This ...
Fast , excellent service. The service person was on top of it . Free shuttle . Customer service is second to none ,
We were helped immediately by Oscar who was very knowledgeable about the vehicle we wanted. He was able to get us the one we wanted that day, even though it had to come from another dealer.
Great customer service from Derick and he explained information clearly. He was even able to accomodate a Lyft ride for me covered by dealership, since I lived less than 10 miles away.
They were able to service my car in a timely manner. The service rep was accommodating.
Joe was great to work with. The process took a long time but he went above and beyond staying late. This is my second car from the dealership.
This is my first time here. The staff are very patient and meticulous. Thank you for answering my questions. Very good service
Excellent experience here, found a car I didn’t expect to buy “Tucson” but fell in love with the features and interior as well as the smooth drive (mid size suv). Got a good lease price and am happy to recommend this dealership. Shoutout to Sebastian and the rest of the team for making the experience so easy.
Derek was very helpful and kept me informed of what would happen. Offered a Lyft to get me home.
I hate dealerships, but Hyundai took good care of me and my sales representative was amazing. The time from driving on to the lot and driving home with my new car is always too long, but they made it as painless as possible. The document process was even smooth. Thank you. Hyundai.
Everyone at the dealership were kind, helpful and very accommodating. They walked me through everything step by step z as nd went above and beyond.
They were very Patient with questions and negotiations. Also knowledgeable about the cars and not pushy
Very good customer service. I had a 10 am appointment for my first oil change. When i arrivedi received a very nice greeting from Marcus. Andrea then assisted me with getting my car in for the oil chsnge. Andrea was very friendly and answered all my questions. I went to the waiting room and 2 hours and 45 minutes later i received a text letting me know my car was ready.
Great service, professional, clear and prompt! Sean was a CSR! The fast service and the ride to work surely made a difference!
I saved money & got the car I wanted friendly team went over the top for me!
Our salesman, Chris Marriott, was very knowledgeable about all models, sincere, courteous & not pushy. Plus Jeff, in finance was also a pleasure to work with. And the manager, Faddy, was welcoming & friendly. All in all, I’d give Chris & the whole team a 10 out of 10!
Prompt, friendly, professional and totally transparent. I highly recommend them. Service advisors underpromise and over-deliver
Everyone is gracious they listen they share and then they get the job done no complaints
Brian was amazing, super informative and helpful, not pushy at all. Great car-buying experience
Paul was great!He did his job on 5 stars rate.That was a good experience to deal with them.
Very pleased with the service. I would recommend to anyone who owns a Hyundai. Pleased
Overall, service reps Derek and Isaac were super courteous and communicative. I had a bumpy start as I was surprised to learn I needed to provide details of insurance coverage (beyond proof of coverage) prior receiving a loaner car. In 40 years of renting cars I’ve never been asked for detail of coverage. Suggest giving customers a heads up prior to picking up the car. Hyundai ordered me a Lyft to and from work in lieu if the loaner, so all good in the end. Lounge/ waiting area is very comfy!
Smooth, fast hassle free buying experience. Sales team worked with to help get an amazing car in my budget range.
Friendly service manager and prompt overall service appointment and clean dealership interior and customer waiting area. Coffee machine unfortunately was out of service.
Brittany provided me with excellent service. She was very attractive to my questions and needs.
Great experience, that is why I continue to purchase cars there. Special thanks to the my sales associate Chris, he made the transaction smooth and seamless.
Sales department is great, service department is terrible and they know it but refuse to do anything to fix it 🤔
Amazing! I got my car back in good shape and no more issues. This dealer is my go to.
Amazing service. Andrea was great to work with and communicated everything. The car felt better than new when I drove off.
Service technician Iddy had excellent customer communication skills. All aspects of my service were clearly described and work as required was completed to my satisfaction.
Friendly staff, good selection of vehicles, and my sales rep. Joe was extremely knowledgeable about the vehicles I was interested in.
My wife and I visited Kearny Mesa Hyundai dealership, with the intention of looking at the Pallisade model. Sales members were really kind by letting us see one of those almost as soon as we got there. Unfortunately, the Pallisade base model was not available at that moment. Then, we were asked if we wanted to see the Santa Fe model. To see if we possibly liked that model instead. To which we absolutely did. They offered us to test drove it and gave us a thorough explanation of a lot of the features as we were driving it. Joe, ...
Dealership sales person was friendly , low to no pressure, and helpful. Knowledgeable about the vehicle
The initial sales people were fine. The sales manager was very impatient and also overcharged and didn’t disclose that it was a demo unit. In addition when directly asked if it was a demo or loaner car he said not. First thing In the finance office, is you understand that this is a demo car?? Laughable in a joke of a dealership buyer beware very next morning and found exact same car for 10 to 15% less
Service was excellent regarding my recall. Izzy was very helpful, courteous and kept me updated in regards to my vehicle.
Joe from sales and Jeff from finance were both knowledgeable, accommodating, and not pushy. I came away with a new car and happy to do business at this dealership.
Was deceived into an inspection. The service manager was supposed to call me to explain the charge, but he never did .
I felt treated as well as could be. The sales team is very helpful. I mistakenly left things in mt trade-in, but they made sure I got them.
Professional yet very friendly and personable. I was treated very well from all departments which made the experience fun.
Waited in line for 20 minutes to drop off my car for a scheduled appointment. Was asked for all of my basic info while checking in because their system doesn’t capture details already provided when booking online. Nice people, horrible system.
Very easy to communicate with service department, flexible drop-off hours, information about status of repairs and costs were also very clear. Professional service coordination.
Extremely caring and polite…all people I dealt with were knowledgeable and efficient. My salesman, Andy Pabon, was exceptional in his friendly demeanor and sales approach. Having been is real estate sales for 35 years, the “don’t oversell- let them buy” approach was so appreciated. He’s a credit to the dealership.
Everything was great , as usual Sean is awesome. Service was prompt ,explained well.will be back
Great process. Andy was a great sales man and Jeff was great in accounting. They made the process seamless and we go through job done all satisfied!
Our salesperson, Jeremy, was very patient in answering all our questions and helpful in searching for a car that met all our preferences.
It was a great experience. Fabrice was exceptional and very easy to work with. I’d recommend him to others.
Thank you for guiding me to choose the best car option for me, with patience and solving all my questions. 🙂
professional staff, clean and pleasant waiting area. izzie my service rep was efficient and knowledgeable
Pleasant and efficient crew. Considerate of your time Try their best to get you finished early.
Dealership has made an effort to improve its services. Responsiveness of service department and staff is much better and my vehicle was serviced in time promised. Very good experience.
No. Your time and money are definitely better spent elsewhere. They are backlogged even with an appointment and just want to squeeze as much money out of people as possible. They refused to do necessary maintenance under warranty unless I paid thousands for unnecessary procedures. So shady. Just no.
Great experience working with Jose Moran to purchase a used f150. I would recommend them for any automotive needs.
I had great and quick service. And she was very pleasant to talk to. Got me a Lyft home so I didn't have to wait.
Easy to get to, very professional service team, relatively quick turnaround for a complicated issue, good communication and honest straightforward service.
Dropped my car off as a Walk-In around 1:30 PM. Never heard from the dealership until I called repeatedly, and just the service line instead of my service advisor, the next day at 4:30 PM. I had left 3 voicemails (12:30, 2:30, 3:30) with no response.
Our sales representative made our buying experience very nice. Everyone was very pleasant and not pushy.
Erik was a great communicator and handled the case very well while my car received service.
To diagnose my car they took more than two weeks. I had to rent a car to commute to work that costed me more than $1400. The diagnosis itself costed about $167! Very unfortunate that they kept my car for a long time just to find out that the knock sensor was the cause, which was quite clear from symptoms in the beginning. Totally disappointing service. While employee was communicating well, they didn’t assign technicians on the car until after around 10 days from drop off.
Service after the sale is an understatement! I purchased my certified Ioniq 5 with 8500 miles on it from Kearney Mesa Hyundai.. Unbeknownst to anybody, it had an electrical problem that could not be diagnosed without taking the front bumper off. Consequently, I started having intermittent issues about a month later. Thinking that this was a warranty problem. I took it to the nearest Hyundai service center, and they could not duplicate the problem for three visits in four months. Finally after the 4th service they figured out the problem At which point the charge was going to be $3000 to correct it. ...
Very friendly service and I was kept up to date on what was being done with the car.
Excellent review of documents. Completely explanation of process. Great rapport with the salesperson. Pristine prep of car
Dishonesty, 7-10 days for service to charge battery. Not told this when I Left car there. Refused to allow me to transport replacement battery to El cajon dealership who could help me same day.
Service is much improved at this dealership. I have been using their service department with more confidence over the past year.
Great team, quick, communicative and very friendly. Definitely going back there for all of my work.
Sebastian was super helpful in getting me a great vehicle - I would highly recommend working with him!
My wife and I are very excited to have a new Hyundai Ioniq 6. John Fenn was gracious and well informed without being pushy. Marco in Finance likewise was pleasant to work with. Finally, George in Service was very eager to make sure we were happy with our purchase. Thanks.
Helped me reschedule my appointment for a safety recall from May to January. I made the May appointment not real thinking it was January so I appreciated the help getting it rescheduled as it was a safety issue. The service tech that helped me at my appointment was great. Scheduled an Uber to take me home with no problem and when he called the next day to tell me my car is ready. He said a car to pick me up as I had no way to get to the dealership so thanks everyone.
Kavi was super helpful and answered all of my questions. He truly went above and beyond to make my purchase and trade in a seamless and great experience. The whole team was great from the managers to finance and am grateful for everyone throughout the process, even those working behind the scenes, I would highly recommend this dealership to anyone looking to purchase a vehicle.
After a bad spell with lots of employee turnover, resulting in poor customer service, they seem to have regained their footing. Isaac Perez managed my service and was thoroughly professional throughout, explaining things clearly and openly
I had a great experience with my car service. Everything was handled smoothly, and communication with Issac was clear and timely.
Joe and the finance team made the whole process as smooth as possible. Joe was extremely knowledgeable about the vehicle and explained in detail, every feature of the car. I had been to several other dealerships and because of Joe’s expertise, he got our business!
They took care of the problem in an expeditious manner and saved me some money.
Service was a challenge at Kearny Mesa Hyundai. I had a 10:30 am appointment and was on time. The service advisor notified me of a staffing shortage and that my car would be ready between 1:30 and 2 pm. This worked fine for my schedule. I returned to the service center at 1:40 pm and waited over an hour for my vehicle. My service was a simple oil change and inspection. Tire rotation was refused as not needed which should have saved time and made things easier and faster. Even more concerning than timing issues was my vehicle panic alert being set off 4 times ...
Took car in for a check when Tire pressure light came on. The gentleman at the desk checked me in, they kept the car to check for any leaks- without an appointment, estimated wait was a couple hours. I took them up on ride service home. Got the car back as promised, everything was organized & efficient.
Excellent service at this dealership. Andy was our sales rep. We went beyond exceptional. Will buy all our cars from him in the future.
I went for a factory recall service and did not need any additional service. It took one day.
The service department serviced my car quickly and gave me a detailed report of what they did. Brittany was especially helpful. She arranged car service rides so I could be at home while they serviced the car. This was one of the best experiences I have had with any car service departments.
Kearny Mesa Hyundai provided excellent service to our vehicle which the work was covered under warranty. Service Manager Nick S. was very good to work with on our issue and provided additional recall services.
These folks made the upgrade from diesel to EV simple and easy... Great product and great service from people who know what they are doing...
I am the proud owner of a new (to me) Hyundai Sonata. Fabrice was professional, helpful and knowledgeable.
Details friendly thorough and very helpfully explained all of the features of the car. Excellent service
Fast efficient friendly Britney was awesome, couldn't have asked for an easier experience, thank you guys.
Had a 3rd oil service today for a Santa fe we bought there. Nick helped us check and ensure the service. I've had mixed feelings about this place after 1st visit, but the next 2 times have been an under promise/over deliver scenario. I did see my dash stating I still need to service my vehicle after leaving, so I'm slightly apprehensive as they spaced reseting it ( which opens the speculation of spacing other things). So I'll have to figure that out. Otherwise, the check-in and out was pleasant and quick. This will be an ever evolving ...
Great staff very helpful and the best part is everyone who works. There is playing their part and making sure you’re having a great experience. And the corporate incentives on the amazing American made IoniQ 5 will blow away anything Tesla has to offer
Brought in my Kona for routine maintenance and everything went smoothly, as usual. Kearny Mesa Hyundai is the best!
The experience went smoothly without sales pitch pressure. I bought an EV. The charging cord should come with the vehicle as a standard practice, but I had to ask for one once I got home.
Hassan was amazing helping me get everything ready before I arrived. Once I. Arrived and did the test drive we did paperwork and was out in under an hour. Easy, professional and pleasant experience.
Fabrice was great! Good customer service all around. I look forward to continuing to work with this dealership.
Our salesperson Hassan was exceptional and so was his sales manager. They made it so easy and a very pleasurable experience. Hassan gave us the Finance Application in advance so that we could bring it back the next day all filled out when we were to take delivery of the car. Only took about 30 minutes and 30 minutes inside the car going over everything. Finance was not so pleasurable since they kept trying to sell us things on top of the car and finance purchase.
This is a very pleasant experience and the salesman was excellent. He explained everything very well and the staff handled us quite nicely.
I would highly recommend Kearny Mesa Hyundai. My salesperson was Paul who was great to work with. He made buying a used car a good experience. This dealership has good prices and great service! Very professional. Thank you!
